Why Do Executives and Owners Hire ServiceQuest? Many who reach out to us know they have a problem to solve. Some hear it from their customers and employees. Others see it in the numbers. Some have instincts and gut-level gnawing. A giant client switched out their phone system and almost [...]
The Customer Service Two-Step: Turn Complaints into Your Most Valuable Tool Embrace complaints as a valuable source of information for your business, especially in the realm of customer service. While it may be painful to hear and receive complaints, they can provide valuable insights into what [...]
Direct Sales Customer Service: A Mop & Bucket Crew or a Retention Strategy? There is good news and bad news. The good news is that when we help a company to start, they have on their checklist: we need to be able to address customer service. New [...]
A Note from Terrel: One of the big questions we get asked at ServiceQuest is: what software should I use for my back office? Whether you're just starting out with MLM software or you've outgrown your current platform, we often guide our clients through this important decision because of [...]
Listen to this article It’s impossible to grow into a multi-million dollar direct sales company without an effective recruiting and retention strategy. After all, distributors and affiliates are why you chose the MLM path in the first place. Your product or service offers a solution to [...]
What MLM Software Do I Need for Every Direct Sales Growth Stage? MLM software decisions are tough. As a result, one of the most common mistakes direct sales companies make is not choosing the right technology at the right time. We get it, you want to serve your customers [...]
A Note from Terrel on Onboarding Distributors: The way you onboard new distributors sets the tone for the relationship, drives your company culture, and ultimately grows your company. In addition, an appropriate onboarding strategy will ensure that your company remains compliant with FTC regulations. [...]
Estimated reading time: 8 minutes 5 Reasons People Leave Their Direct Sales or MLM Company Multi-level marketing (MLM) companies rely on people rather than retail stores or shops for selling their products. The people they depend on to sell their products aren’t employees, however. They’re [...]
Direct Sales Best Practices for a Successful Black Friday Sale The holidays are nearly in full swing. And if the idea of breaking out the yule log fills you with more panic than joy, it might be because you have a direct sales company—and Black Friday is just around [...]
A Note from Terrel on Independent Distributors: As the leaders of a direct sales organization, one of your most important roles is setting up your independent distributors for success. It's no secret some people are more naturally inclined in sales than others. For others, they love [...]